Etihad Airways, national airline of the United Arabs Emirates (UAE), has been named the world’s leading airline in the latest World Travel Awards.
With more than 100 categories, the World Travel Awards are determined through a vote by travel agents worldwide.
Categories include the world’s leading airline, cabins, lounges, and airport, among others.
This year’s World Travel Awards leading airline was at odds with Skytrax’s annual list as Etihad claimed the survey’s top spot, though placing seventh in the Skytrax poll.
Skytrax’s overall winner, Emirates, claimed the title of best First Class lounge and best airline rewards program in the World Travel Awards.
The Skytrax list of the world’s 100 best airlines announced in June last year uses a survey of air passengers spanning 160 countries.
With over 18 million respondents, Skytrax is the largest airline survey in the world.
Topping the list was the Dubai-based, Emirates, jumping from Number 8 the previous year to top the list. Emirates knocked Qatar down one position from its previous Number 1 reign. Singapore Airlines maintained the third position, followed by ANA All Nippon Airway and Asiana Airlines.
Asian airlines dominated the top 10 without a single European or American brand managing to sneak in. Air Canada was the only North American brand in the top 20 (at number 20), while Lufthansa was the first European carrier to rank in at number 11.
Skytrax conducted the survey using an online questionnaire about passenger experiences with airlines on the ground, onboard and during a 10-month period.
Forty performance indicators were used to calculate the list including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The survey covered more than 200 airlines.
Both surveys agreed that Etihad offers the best First Class cabin.
The World Travel Awards last year celebrated its 20th anniversary.
World Travel Award winners include:
World’s Leading Airline
World’s Leading Airline (Business Class)
Virgin Atlantic Airways
World’s Leading Airline (Economy Class)
World’s Leading Airline (First Class)
World’s Leading Airline Alliance
World’s Leading Airline Inflight Entertainment
Virgin Atlantic Airways
World’s Leading Airline Lounge (Business Class)
Virgin Atlantic ClubHouse, London Heathrow Airport, UK
World’s Leading Airline Lounge (First Class)
Emirates First Class Lounge, Terminal 3, Dubai International Airport, UAE
World’s Leading Airlines Rewards Program
World’s Leading Airport
Singapore Changi Airport, Singapore
World’s Most Innovative Airline
Skytrax top 15 best airlines in the world?
2. Qatar Airways?
3. Singapore Airlines?
4. ANA All Nippon Airways?
5. Asiana Airlines?
6. Cathay Pacific Airways?
7. Etihad Airways?
8. Garuda Indonesia?
9. Turkish Airlines?
10. Qantas Airways?
12. EVA Air?
13. Virgin Australia?
14. Malaysia Airlines?
15. Thai Airways
World’s best premium economy class: Air New Zealand?
World’s best low-cost airline: AirAsia?
World’s best aircraft cabin cleanliness: ANA?
World’s best economy class onboard catering: Asiana Airlines?
World’s best cabin staff: Cathay Pacific Airways?
World’s best regional airline: Dragonair?
World’s best first class: Etihad Airways?
World’s best economy class: Garuda Indonesia?
Best low-cost airline in Australia/Pacific: Jetstar Airways?
World’s best first class lounge: Lufthansa?
World’s best airline signature dish: Malaysia Airlines?
Best airline Australia/Pacific: Qantas Airways?
World’s best business class: Qatar Airways?
Best staff service in Australia/Pacific: Virgin Australia