Singapore’s Changi Airport has been crowned the World's Best Airport by air travellers for the fourth consecutive year at the 2016 Skytrax World Airport Awards.
Changi Airport enjoyed continued year-on-year success at the Awards also receiving the award as Best Airport for Leisure Amenities.
The vast array of leisure and entertainment facilities are a unique, stand-out feature for Changi Airport.
Held at the Passenger Terminal EXPO in Cologne, Germany, the awards are a global benchmark of airport excellence.
In accepting the award, Mr Lee Seow Hiang, Chief Executive Officer of Changi Airport Group said: "To be named the World's Best Airport by Skytrax for the fourth year running is a significant achievement for Changi Airport and a clear affirmation that we continue to hit the right notes in our pursuit of service excellence.
“We do not take this recognition for granted – it is the extraordinary effort and commitment of the entire airport community that drives Changi’s success.”
Brisbane Airport (BNE) was named Best Airport (Australia/Pacific) at the prestigious award ceremony.
Brisbane also increased its position to 17th in the World’s Top 100 Airports list, up from 20th in 2015.
Edward Plaisted, CEO of Skytrax, said: "It is a fabulous achievement for Brisbane Airport to be ranked the Best Airport in the Australia/Pacific region. Not only outshining the other major airports in the region, Brisbane Airport is clearly delivering some of the best airport service standards and satisfying customers."
Sydney Airport dropped two places from 21st to 23rd in the world rankings, while Melbourne’s Tullamarine Airport retained its 25th placing.
The Awards are based on 13.25 million airport survey questionnaires completed by 106 different nationalities of airline customers during the survey period.
The survey, operated from June 2015 to February 2016, covers 550 airports worldwide and evaluates traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
WORLD’S TOP 10 AIRPORTS OF 2016
1. Singapore Changi Airport
2. Incheon International Airport (Seoul)
3. Munich Airport
4. Tokyo International Airport (Haneda)
5. Hong Kong International Airport
6. Chubu Centrair Nagoya
7. Zurich Airport
8. London Heathrow Airport
9. Kansai International Airport
10. Hamad International Airport
BEST AIRPORTS IN AUSTRALIA/PACIFIC
6. Gold Coast