FedEx Express, the world’s largest express transportation company, has reduced its remote pickup (RPI) service response time from 24 hours to two hours in some cases.
This gives small to medium-sized enterprises (SMEs) importing from markets within Asia Pacific, and from other international regions increased control and reliability over their supply chain worldwide.
The RPI service allows customers and importers to arrange for a package pickup by FedEx Express from an exporting location in any other region. It is then delivered in an importing location in any other region in accordance with the shipping service selected by the customer.
With its latest enhancement, FedEx can reduce the response time for its RPI service down to as few as two hours in some cases.
For example, a small business in Singapore requests a pickup from a shop in London, FedEx in Singapore will respond to the customer request within one business hour.
Customer Service will then contact the shipper in London for pickup arrangement within one hour (during business hour locally of the pickup country).
Better synchronised supply chain
The RPI service leverages the strength of the FedEx global network to safeguard and assure the handling and tracking of the shipment, as well as the timing of delivery.
Used alongside traditional inbound and forward logistics, RPI brings a better synchronised supply chain, increased productivity and greater responsiveness to customers.
This enhanced service is available in Asia Pacific, the Middle East, Indian Subcontinent, Africa (MEISA) and Canada. Now the service is expanded to Europe, the United States and Latin America, which gives importers around the world increasing control, connections and possibilities for their global business.
“With our fast, reliable and superior logistics solutions, FedEx puts the reins firmly in the hands of our customers,” said Karen Reddington, president, Asia Pacific, FedEx Express.
“We understand that our customers have customers of their own. With this easier import process and added convenience, our customers can now deliver the same excellent customer experience and reliability to their customers that we provide to our customers.”
FedEx Express provides delivery services to more than 220 countries and territories.
To learn more: about.fedex.com.