DHL Express has opened a new state-of-the-art customer support centre in Brisbane’s central business district, further strengthening its Australian service network.
The new 3,200 sqm complex will house more than 320 employees from the customer service, customer account management and customer-facing IT functions. It is also designed to cater for another 20% workforce expansion in the future.
Located on George Street in the heart of Brisbane CBD, the new centre gives customers an option to redirect their parcel deliveries to one of the two SwipBox parcel locker units located on the centre’s ground floor. The units are accessible Monday to Friday from 8am-6pm.
The new SwipBox parcel lockers further strengthen DHL Express Australia’s network of more than 1,000 parcel collection points – providing parcel recipients with a greater range of delivery options – and brings the company closer to its target of 1,500 collection points by end of the year.
Relaxation and entertainment areas
“Since 1997, our centralised Brisbane-based support centre has helped make international express shipping accessible in just a single phone call and supported the international expansion of countless Australian businesses,” said Gary Edstein, CEO and Senior Vice President at DHL Express Oceania.
The centre provides dedicated relaxation and entertainment areas for its employees.
DHL’s employee learning and development program, Certified International Specialist (CIS), will also be based at the new centre.
In line with DHL’s GoGreen environmental protection program, the entire centre has been ISO 14001:2015 certified with LED lighting and motion sensors for energy efficiency.
The new centre follows recent investments by DHL in Australia, including a new $3.6 million Gold Coast Service Centre in 2018 and the launch of an upgraded Boeing 767-300F service between Australia and New Zealand in July 2018 to cater to growing e-commerce volumes.
DHLemploys about 380,000 employees in more than 220 countries and territories worldwide.