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FedEx launches new Virtual Assistant service

FedEx launches new Virtual Assistant service article image

FedEx Express has launched FedEx Virtual Assistant – a technology tool designed to save customers’ time and effort when making inquiries.

FedEx Virtual Assistant is an interactive online inquiry application that can provide instant answers to frequently asked questions any time of the day. It also offers real-time chats with FedEx Customer Service representatives during local operating hours.

Features include:

  • Fast, automated answers to frequently asked questions.
  • Allows inquiries to be submitted in English, Simplified Chinese, Traditional Chinese, Japanese, Korean or Thai, according to the available languages for that country.
  • Provides 24/7 actual shipment tracking.
  • Facilitates real-time chats with FedEx Customer Service representatives within local operating hours (except in Indonesia and Vietnam)

FedEx Virtual Assistant is now available in English at fedex.com sites in Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore and Vietnam. It will be available for Japan and China (both in English and local languages) by the end of the year. English and local-language versions for Hong Kong, South Korea, Taiwan and Thailand will be rolled out next year.

FedEx Express is the world's largest express transportation company, providing deliveries to more than 220 countries and territories.

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