New infoline for small business in Victoria

New infoline for small business in Victoria article image

Small businesses in Victoria will have access to additional support via a dedicated Small Business InfoLine, Consumer Affairs Minister Michael O’Brien has announced. The new phone service will offer small businesses easier access to the services of Consumer Affairs Victoria (CAV). O’Brien highlighted the need to offer support to small businesses in dealing with consumer issues and to offer greater access to information about their rights and obligations under the Australian Consumer Law (ACL). "The Victorian Coalition Government understands small businesses are consumers too, and as such, they have protections under law," he said. "Small businesses are a significant source of job creation, providing around 1.2 million jobs throughout Victoria - so we want to ensure small businesses have access to advice, assistance and protection, just as individual consumers do." The Victorian Economic Chamber of Commerce and Industry (VECCI) has welcomed CAV’s commitment to assisting small businesses. "The new InfoLine will be a very useful tool that can be used by small businesses to improve their understanding of the law and their rights under the ACL," VECCI chief executive Mark Stone said. Small businesses are now able to contact CAV through the Small Business InfoLine on 1300 098 631 or email The service offers free information to small businesses on their rights and dispute resolution, and allows small businesses to report scams.


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