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Checks and dealbreakers for internet exporters

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Checks and dealbreakers for internet exporters article image

A checklist for internet exporters:

  • Export declaration number is required for goods with a value of $2,000 or more from Australian
  • Customs before sending the goods
  • Always use valid harmonised tariff codes
  • Sale price-which currency?
  • Sale price-does it include delivery charges?
  • Packaging of goods-secure and solid
  • Always enclose the commercial invoice as this is used by Customs to asses duties and taxes
  • Include a disclaimer on the website
  • Research respective country restrictions and prohibitions
  • Always specify delivery time frames to your customers
  • Specify your return policy

Dealbreakers for internet exporters

  • Client support. The internet is a global marketplace and because of that you have to be available to your clients 24/7.
  • Localisation. When you’re dealing with someone who is not Australian you have to use different terminology.
  • Understanding that invariably if you are looking for an international audience you will be paying in US dollars to get international traffic. Don’t overspend.
  • Tailoring your site to suit the audience you are looking to obtain. Putting a US flag on your site saying you welcome US customers goes towards creating the right look and feel.
  • International visitors like to see pricing in their currency so you need to provide a conversion tool.

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