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Volcano chaos sparks need for travel crisis management

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Volcano chaos sparks need for travel crisis management  article image
At last there is some positive news for a travel sector still recovering from the massive hit to industry in the face of the volcanic ash crisis last month. ConTgo has seen their Mobile Travel Assistant technology evolve into a crisis management tool, as it continues to deliver up to the minute information and solutions to stranded travellers. Hundreds of thousands of travellers found themselves stationary as European airspace closed for six days last month, and travel management companies are still dealing with the backlog of travellers who haven’t yet made it home. The MTA technology has assisted many companies to provide information about further flight cancellations, emergency accommodation, free meals and alternative travel arrangements to more than 30,000 of the affected travellers. It has also allowed for an efficient survey of travellers using MTA, who were able to send return messages with information about their location, immediate needs and requests for help. While airlines schedule extra flights to clear the backlog of passengers, a hangover that is expected to last at least a fortnight, MTA is still smoothing out the process for travel management companies. The crisis has been a boon for ConTgo, who have tested their technology without a hitch, and demonstrated the potential of streamlined information transmission during a prolonged crisis situation. MTA is now used in more than 20 countries, processing 500,000 travel bookings last year and looking after 200,000 travellers across 4,000 companies.

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