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Articles tagged with ‘services’
 

Is customer service the magic potion?

by Nicole Billett   Wed, 20 January 2010 4:30 pm  
I don’t know about you, but my friend and I are constantly looking for miracle cures for whatever ails us, and get sucked into purchasing the latest magic potions...

Coal and iron ore key to export rise

by Adeline Teoh   Tue, 19 January 2010 9:10 am  
Australia increased its exports by 22.6 percent to almost $284 billion last year despite the economic downturn, according to a new Department of Foreign Affairs...

Is ego a dirty word?

by Nicole Billett   Fri, 4 December 2009 4:43 pm  
In the height of the ‘me’ generation does customer service stand a chance? After yet another disheartening experience with a ’service’ person...

China free trade talks to resume

by Adeline Teoh   Wed, 18 November 2009 1:10 pm  
The next round of free trade negotiations between Australia and China has been scheduled for February 2010, more than a year after they stalled in December 2008....

Match-making brand and experience

by Nicole Billett   Tue, 27 October 2009 12:00 pm  
When customer experience matches the brand proposition, sales happen. Customer service is meeting customer expectations. Customer expectations are established from...

Record for Hong Kong-NSW Business Awards

by Adeline Teoh   Mon, 26 October 2009 10:40 am  
Entries for the 10th anniversary of the Hong Kong-Australia Business Association (HKABA) NSW Chapter’s Business Awards increased by 50 percent, making this...

Australia to build on FTA with US

by Adeline Teoh   Wed, 21 October 2009 9:37 am  
Minister for Trade Simon Crean last week met with United States Trade Representative Ambassador Ron Kirk in Washington DC for their annual Australia-United States...

China signs sustainability agreement

by Adeline Teoh   Wed, 21 October 2009 9:23 am  
Australia has signed a memorandum of understanding (MOU) with China’s Hunan Province on sustainable urban development. Last week, Austrade’s regional director...

Financial services ‘resilient’: Austrade

by Adeline Teoh   Thu, 8 October 2009 3:54 pm  
Australia’s financial services sector has weathered the global financial crisis and will be a strong export for Australia, according to Austrade, which yesterday...

Customer service equals dollars

by Nicole Billett   Thu, 24 September 2009 10:15 am  
Delivering exceptional customer service is quite possibly the easiest way to increase revenue. Take the Tale of Two Cafés… Cafe #1 is a regular haunt, and...
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